One of the most common questions new massage therapists ask is: Should I talk to my client during their treatment? And the honest answer is—it depends.
At the heart of any great treatment is customer service, and good customer service is all about meeting the needs of the person in front of you. This includes knowing when to engage in light conversation, and when to offer the healing power of silence.
Read the Room (and the Body Language)
Not every client will tell you directly what they want from a massage experience, so it’s important to become skilled in reading non-verbal cues.
Is their breathing deep and slow? Are their eyes closed? Are they giving short, quiet answers? These are often signs that they’re in “relaxation mode” and probably don’t want to chat. On the other hand, a client who is smiling, making eye contact, and initiating conversation may enjoy a friendly exchange—so long as you keep the tone professional.
If you're receiving short, one word answers that's usually a sign to stop talking.
Ask the Question
A simple, polite question at the start of the treatment can go a long way:
“Would you prefer to chat during the massage or have some quiet time to relax?”
This empowers your client to set the tone and shows you respect their needs and preferences. Remember, this is their time—not yours.
Many hairdressers now offer the option to select "quiet appointments" and although this hasn't taken off in the massage industry yet I suspect it's only a matter of time.
Professional Boundaries Matter
One you've established that a client does want to chat make sure to avoid the trap that some therapists fall into—especially when they’re nervous or trying to build rapport— oversharing. Talking excessively about your personal life, your stress, or your weekend plans can be draining for the client and shifts the focus away from their experience.
Even if a client seems interested in you, always keep boundaries in place. Think of yourself as a calm, steady presence—not a main character in their massage hour.
Let Silence Be Supportive
And if they don't want to talk? Silence can feel awkward at first, especially for new therapists. But in a treatment setting, silence is often golden. It allows the client to go inward, process their experience, and fully relax. With the soothing rhythm of your hands, ambient music, and the soft lighting, your touch can say more than words ever could.
In Summary:
Always ask your client if they prefer conversation or quiet.
Stay present and professional—you’re here to support, not to unload.
Tune into body language for subtle signs.
Let your client lead the tone, and follow with grace.
Respect the silence—sometimes, it’s the most therapeutic sound of all.
Ultimately, the best therapists learn to communicate not just with words, but with presence. As you gain experience, you’ll begin to sense what each client needs—sometimes before they even say a word!